Everything you need to know about ordering, processing, shipping, tracking, pre-orders, and delivery at Sunchild Naturals.

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ORDER PROCESSING

After placing an order through our website, you will receive an email confirmation containing your order details.

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Once payment has been successfully received, your order will enter processing and be prepared for shipment.

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Orders are generally processed in the order they are received. Processing times may vary depending on order volume, product availability, holidays, promotions, and other circumstances.

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Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

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SHIPPING

Sunchild Naturals currently ships within Canada and the United States.

Our preferred shipping provider is Canada Post. Depending on the order, destination, and available delivery services, we may also use UPS, FedEx, or another carrier.

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Available shipping methods and applicable shipping charges will be displayed during checkout.

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EXPEDITED SHIPPING

Selecting an expedited or priority shipping service may reduce the amount of time your package spends in transit.

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Expedited shipping does not necessarily reduce the amount of time required to process, prepare, and package your order.

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TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

You can use the tracking link provided in your email to follow the progress of your shipment.

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BACKORDERS

We do not generally backorder unavailable products.

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If an item becomes unavailable after your order has been placed, we will contact you with additional information. Depending on the circumstances, an unavailable item may be removed from the order and an appropriate refund issued.

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Restock information may also be displayed on the applicable product page.

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PRE-ORDERS

Selected products may occasionally be offered for pre-order.

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Full payment is required at the time of purchase to secure your pre-order and prioritize fulfillment when the product becomes available.

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Estimated release and shipping dates will be provided where applicable. These dates are estimates, and unforeseen delays may occur.

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Pre-orders may be cancelled for a full refund before fulfillment or shipping begins. Once a pre-order has entered fulfillment or has shipped, it is subject to our standard order and return policies.

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Pre-order products may ship separately from in-stock products unless otherwise stated. Additional shipping charges may apply where separate shipments are required.

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We will make reasonable efforts to notify customers by email of significant changes to estimated release or shipping dates.

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By placing a pre-order, you agree to these terms.

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OUT-OF-STOCK ITEMS

If an item becomes unavailable while your order is being prepared, we may contact you or issue an appropriate refund for the unavailable item.

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ORDER ADDITIONS

We are unable to add products to an existing order once it has been placed.

If you require additional products, please place a new order.

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ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@sunchildnaturals.com.

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Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

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Orders that have already shipped cannot be cancelled.

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Any applicable cancellation or processing charges will be communicated before an eligible cancellation is completed.

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SHIPPING ADDRESSES

Customers are responsible for providing complete and accurate shipping information at checkout.

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Please carefully check your street address, unit or apartment number, city, province or state, and postal or ZIP code before submitting your order.

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Incorrect or incomplete shipping information may result in delays, additional carrier charges, or returned packages.

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If you notice an error after placing your order, contact us immediately at support@sunchildnaturals.com.

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We cannot guarantee that an address can be changed after an order has entered processing or shipment.

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UNDELIVERABLE, UNCLAIMED OR REFUSED PACKAGES

If a package is returned to Sunchild Naturals because of an incorrect or incomplete address, refusal, failure to claim the package, or another customer-related delivery issue, additional shipping and handling charges may apply.

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Any refund or reshipment will be determined after the returned package has been received and reviewed.

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ALTERNATIVE SHIPPING ARRANGEMENTS

Alternative shipping arrangements may be considered upon request.

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If a customer chooses to use their own shipping account, courier, or third-party shipping service, Sunchild Naturals is not responsible for loss, damage, delays, additional charges, or other shipping issues resulting from arrangements independently made by the customer, to the extent permitted by applicable law.

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Additional terms or written authorization may be required.

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SHIPPING RESTRICTIONS

Certain products may be subject to carrier or transportation restrictions and may only qualify for specific shipping methods.

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Available shipping methods will depend on the product, destination, and applicable carrier requirements.

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FIRST NATIONS – STATUS INDIANS

Customers who may qualify for tax relief under applicable Canadian tax requirements should place their order through our online checkout and contact us at support@sunchildnaturals.com with their order number and the documentation reasonably required to verify eligibility.

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Eligibility depends on applicable tax requirements, including requirements relating to the purchaser, products, and place of delivery.

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Please do not send more personal information than requested.

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QUESTIONS ABOUT YOUR ORDER?

Contact:

Sunchild Naturals
Customer Care
Email: support@sunchildnaturals.com
Location: Toronto, Ontario, Canada