Find quick answers about ordering, shipping, tracking, delivery, and returns at Sunchild Naturals.

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How do I track my order?

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking link. Simply click the link to view available delivery updates and track the status of your package.

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What are your delivery options?

Our preferred shipping provider for deliveries within Canada and the United States is Canada Post. Depending on the order and destination, we may also use UPS, FedEx, or another available carrier.

Available shipping options and applicable shipping costs will be displayed at checkout.

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Where does Sunchild Naturals deliver?

Sunchild Naturals currently ships within Canada and the United States.

At this time, we do not offer shipping to destinations outside Canada and the United States.

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When will my order be shipped?

Orders are processed in the order they are received, provided payment has been successfully received and all items are available.

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Selecting an expedited or priority shipping service may reduce the amount of time your package spends in transit, but it does not necessarily reduce our order processing time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

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Can I add something to an order after it has been placed?

No. We are unable to add products to an existing order after it has been placed.

If you would like additional products, please place a new order.

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Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at support@sunchildnaturals.com.

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Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment. Orders that have already shipped cannot be cancelled.

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Do you accept returns or exchanges?

Yes. Eligible products may be returned within 15 days of receiving your order.

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To qualify for a return, products must be unopened, unused, in their original packaging, and in saleable condition. Certain products are non-returnable for health, hygiene, safety, or product-integrity reasons.

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A 25% order preparation and restocking fee applies to eligible returns. Original shipping charges are non-refundable.

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Please contact us at support@sunchildnaturals.com before returning any product.

For complete details, please review our Returns & Refunds page or Return Policy.

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What if my item arrives damaged, defective, or incorrect?

Please contact us within 7 days of delivery at support@sunchildnaturals.com.

Include your order number, proof of purchase, and clear photographs showing the damage, defect, or incorrect item. Our Customer Care team will review the issue and provide an appropriate resolution.

Please do not send an item back without first contacting us.

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Do you offer backorders?

We do not generally backorder unavailable products. If an item becomes unavailable after you place your order, we will contact you with additional information.

Restock information may also be displayed on the applicable product page.

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Do you offer pre-orders?

Yes, selected products may occasionally be available for pre-order.

Full payment is required at the time of purchase. Estimated release or shipping dates will be provided where applicable, but these dates are estimates and may change.

Please see our Orders & Shipping page for complete pre-order information.

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How can I contact Customer Care?

For questions regarding an order, product, shipping, or other shopping-related concerns, contact:

Sunchild Naturals
Customer Care
Email: support@sunchildnaturals.com
Location: Toronto, Ontario, Canada