RETURNS & REFUNDS

We want you to feel confident when shopping with Sunchild Naturals. Please review our return and refund information carefully.

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15-DAY RETURN PERIOD

Eligible products may be returned within 15 days of receiving your order.

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To qualify for a return, products must be unopened, unused, in their original packaging, and in saleable condition.

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All returns must be received by Sunchild Naturals within the applicable 15-day return period.

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Before returning any product, please contact our Customer Care team at support@sunchildnaturals.com for return instructions.

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NON-RETURNABLE PRODUCTS

For health, hygiene, safety, and product-integrity reasons, certain products cannot be returned.​​

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These include:

• Opened Natural Health Products

• Essential oils

• Fragrance oils

• Colorants

• Soap bases

• Fixed oils

• Waxes

• Liquids

• Opened or used personal-care products

• Samples

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Samples cannot be returned, refunded, or exchanged.

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RESTOCKING FEE

A 25% order preparation and restocking fee applies to eligible returns.

Original shipping charges are non-refundable.

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Return shipping costs and applicable duties and taxes are the customer's responsibility unless the return is the result of an error by Sunchild Naturals or otherwise required by applicable law.

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DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@sunchildnaturals.com.

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Please include your order number, proof of purchase, a description of the issue, and clear photographs where applicable.

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Our Customer Care team will review the issue and provide an appropriate resolution.

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Please do not return an item without first contacting us and receiving return instructions.

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ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

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Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

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Orders that have already shipped cannot be cancelled.

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PRE-ORDER CANCELLATIONS

Pre-orders may be cancelled for a full refund before fulfillment or shipping begins.

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Once a pre-order has entered fulfillment or has shipped, our standard return requirements apply.

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RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to Sunchild Naturals because of an incorrect or incomplete address, refusal, failure to claim the package, or another customer-related delivery issue, additional shipping and handling charges may apply.

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Any applicable refund or reshipment will be determined after the package has been returned to us and reviewed.

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NEED HELP WITH A RETURN?

Please contact us before sending anything back.

Sunchild Naturals | Customer Care
Email: support@sunchildnaturals.com
Location: Markham, Ontario, Canada